Privacy Policy

Last updated: 9 July 2026

At Stikaroo, we are committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, placing an order or contacting us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Stikaroo is a UK supplier of personalised stickers and custom printed labels.

Business Address

Stikaroo
81 Trumpet Terrace
Cleator
Cumbria
CA23 3DX

Email: admin@stikaroo.co.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Company name (where applicable)
• Artwork, photographs, logos and files uploaded for printing
• Order information
• Messages sent through our contact forms or customer support

Payment Information

We do not store or have access to your full payment card details.

Payments are processed securely through trusted third-party payment providers operating within the Shopify platform.

Information Collected Automatically

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Pages visited
• Time spent on pages
• Referral source
• Date and time of your visit

This information helps us improve our website, services and customer experience.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Produce personalised printed products
• Deliver purchases
• Provide customer support
• Respond to enquiries
• Process refunds
• Verify orders
• Improve our products and website
• Prevent fraud and misuse
• Maintain website security
• Comply with legal and accounting obligations

Where you have agreed, we may also send you:

• Product updates
• Exclusive offers
• Promotions
• New product launches
• Seasonal discounts
• Company news

Marketing emails are managed through Shopify Email.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in every marketing email.

4. Lawful Basis for Processing

Under UK GDPR, we process personal information using one or more of the following lawful bases:

• Performance of a contract (to fulfil your order)
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required for marketing or optional cookies)

5. Sharing Your Information

We never sell your personal information.

We only share information where necessary to operate our business, including with trusted service providers such as:

• Shopify (our ecommerce platform)
• Shopify Email (marketing communications)
• Payment providers
• Courier and delivery companies
• Website hosting and cloud infrastructure providers
• IT support providers
• Security providers
• Professional advisers (such as accountants or legal advisers)
• Government bodies or law enforcement where required by law

Each provider only receives the information necessary to perform their services and is contractually required to protect your information.

6. Artwork and Uploaded Files

When you upload artwork, photographs, logos or other files for printing, you confirm that:

• You own the content or have permission to use it.
• The content does not infringe the intellectual property rights of any third party.
• You have all necessary licences and permissions for reproduction.

Uploaded artwork is used solely for producing your order, quality control, customer support and any future reprints you request.

We take reasonable steps to protect uploaded files from unauthorised access.

7. Artwork Retention

To make future repeat orders quicker and easier, we may retain artwork and print files associated with your previous orders.

This allows us to reproduce designs without requiring you to upload them again.

If you would prefer that your artwork is deleted after your order has been completed, simply contact us at admin@stikaroo.co.uk, and we will securely remove your files unless we are required to retain them for legal reasons.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Keep your shopping basket functioning correctly
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Measure advertising effectiveness
• Provide a better overall shopping experience

Some cookies are essential for the website to function correctly.

Where legally required, analytics and marketing cookies are only placed after you have provided your consent through our cookie banner.

You can manage or withdraw your cookie preferences at any time through our cookie settings or by adjusting your browser settings.

Please note that disabling essential cookies may prevent parts of the website from functioning correctly.

9. Analytics and Advertising

We use analytics tools to understand how visitors use our website and to improve our services.

These services may collect information such as:

• Pages viewed
• Time spent on pages
• Browser type
• Device type
• Approximate geographical location
• Referral source

We may also use cookies to measure the effectiveness of advertising campaigns and improve our marketing.

Where required by law, these cookies are only used with your consent.

10. Marketing Communications

If you subscribe to receive marketing emails, we may occasionally send:

• Product announcements
• Promotions
• Discount offers
• New product launches
• Helpful printing advice
• Seasonal campaigns

Marketing communications are sent using Shopify Email.

You can unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Handle returns or complaints
• Meet accounting and tax obligations
• Maintain business records
• Protect against fraud
• Facilitate repeat orders where appropriate

When information is no longer required, it is securely deleted or anonymised.

12. Keeping Your Information Secure

We take information security seriously.

Appropriate technical and organisational measures are in place to help protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although no internet transmission can ever be guaranteed to be completely secure, we continuously review and improve our security procedures.

13. International Transfers

Some of our trusted service providers, including Shopify, may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your information receives the level of protection required under UK data protection law.

14. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict processing
• Object to certain processing activities
• Withdraw consent where processing relies on consent
• Request a copy of your information in a portable format where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

Most requests are free of charge.

We may ask for proof of identity before responding to requests involving personal information.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their own privacy policies before providing any personal information.

16. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected, we will take appropriate steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business.

The latest version will always be published on this page together with the revised "Last updated" date.

18. Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact:

Stikaroo
81 Trumpet Terrace
Cleator
Cumbria
CA23 3DX

Email: admin@stikaroo.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/
Telephone: 0303 123 1113