Stikaroo Terms & Conditions of Sale

Last updated: 9 July 2026

Please read these Terms & Conditions carefully before placing an order with Stikaroo.

These Terms govern the sale of all products and services available through our website and form the legal agreement between you ("you", "your", "customer") and Stikaroo ("we", "us", "our").

By placing an order through our website, you confirm that you have read, understood and agree to be bound by these Terms.

Nothing contained within these Terms affects your statutory rights under UK consumer law.

1. About Stikaroo

Stikaroo is a UK supplier of personalised stickers, custom labels and printed products.

Business Address

Stikaroo
81 Trumpet Terrace
Cleator
Cumbria
CA23 3DX

Email: admin@stikaroo.co.uk

Website: www.stikaroo.co.uk

We operate our online store using the Shopify ecommerce platform.

2. Definitions

For the purposes of these Terms:

Website means www.stikaroo.co.uk.

Products means any goods, printed items or services supplied by Stikaroo.

Personalised Products means any product manufactured using customer supplied text, artwork, photographs, logos, branding or design choices.

Artwork means any image, design, logo, illustration, text, photograph, barcode, QR code or other digital file supplied by the customer.

Working Day means Monday to Friday excluding public holidays in England.

3. Acceptance of These Terms

These Terms apply to every order placed through our website.

Before completing your purchase, you should ensure that:

• all information provided is accurate;
• your delivery address is correct;
• your artwork has been checked carefully;
• you have authority to use any uploaded artwork;
• you are at least 18 years old or have permission from a parent or guardian to place the order.

If you do not agree with these Terms, you should not place an order.

4. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• legislation;
• business practices;
• products;
• technology;
• payment methods;
• delivery services.

The version published on our website at the time your order is placed will apply to your purchase.

5. Products

We make every effort to ensure that product descriptions, specifications and photographs are accurate.

However:

• colours displayed on monitors and mobile devices may differ from printed colours;
• photographs are for illustration purposes only;
• packaging may vary;
• materials may vary slightly between manufacturing batches;
• minor variations in size, finish and positioning are considered normal within commercial printing tolerances.

All products remain subject to availability.

If we cannot fulfil your order, we will notify you promptly and issue a refund where appropriate.

6. Ordering

When you place an order, you are making an offer to purchase products from Stikaroo.

After checkout you will receive an email confirming that we have received your order.

This acknowledgement does not mean your order has been accepted.

Your order is accepted only when production begins or we confirm dispatch.

We reserve the right to refuse or cancel an order where:

• payment cannot be authorised;
• incorrect pricing has occurred;
• artwork breaches these Terms;
• offensive or unlawful content has been supplied;
• we suspect fraud;
• we cannot fulfil the order.

Where payment has already been taken, any applicable refund will be processed using your original payment method.

7. Personalised Products

Most products sold by Stikaroo are manufactured specifically for each customer.

Examples include:

• personalised stickers;
• business labels;
• candle labels;
• beer labels;
• wine labels;
• preserve labels;
• product labels;
• promotional stickers;
• business cards;
• edible decorations;
• bespoke printing services.

Because these items are made to your specifications, they cannot normally be cancelled once production has started.

Your statutory rights relating to faulty or incorrectly manufactured products remain unaffected.

8. Customer Responsibilities

Before submitting an order you are responsible for checking:

• spelling;
• grammar;
• punctuation;
• dates;
• telephone numbers;
• email addresses;
• website addresses;
• social media usernames;
• QR codes;
• barcodes;
• product information;
• ingredients;
• legal compliance information;
• dimensions;
• colours selected.

Stikaroo prints artwork exactly as supplied.

We cannot accept responsibility for errors contained within customer-approved artwork.

9. Artwork Requirements

Customers are responsible for ensuring that supplied artwork is suitable for professional printing.

Where possible we recommend:

• high-resolution files (300 dpi or above);
• PDF, AI, EPS, SVG or high-quality PNG files;
• artwork created at the final print size;
• CMYK colour profiles where appropriate.

If low-resolution artwork is supplied, printed quality may be reduced.

Where practical we may advise you if artwork appears unsuitable, but we are under no obligation to inspect every file for quality or technical issues.

10. Proof Approval

Some orders may include a digital proof before production.

Where a proof is supplied, production will not begin until approval has been received.

Approval confirms that you accept responsibility for:

• spelling;
• layout;
• positioning;
• colours;
• dimensions;
• supplied information.

After approval has been given, additional corrections may require a new order or incur additional charges.

11. Colour Accuracy

Printing is a physical manufacturing process.

Although we use professional equipment and quality materials, exact colour matching cannot always be guaranteed.

Printed colours may vary due to:

• monitor calibration;
• mobile device displays;
• lighting conditions;
• material type;
• laminate selection;
• printer tolerances;
• manufacturing batches.

These variations are considered commercially acceptable and do not constitute a manufacturing fault.

Where exact brand colour matching is essential, customers should contact us before ordering.

12. Print Tolerances

Minor production variations are unavoidable within commercial printing.

Examples include:

• slight trimming differences;
• label positioning;
• cutting tolerances;
• colour density;
• laminate finish;
• material thickness.

Unless otherwise stated, tolerances of approximately ±2 mm on trimming and positioning are considered acceptable for most printed products.

13. Customer Artwork & Intellectual Property

You retain ownership of any artwork you upload.

By placing an order, you grant Stikaroo permission to reproduce your artwork solely for the purpose of producing and supplying your order.

You confirm that:

• you own the artwork, or
• you have obtained permission from the copyright owner.

You also confirm that your artwork does not infringe:

• copyright;
• trademarks;
• registered designs;
• patents;
• privacy rights;
• publicity rights;
• any other intellectual property rights.

You agree to indemnify Stikaroo against any claims arising from the use of artwork supplied by you.

14. Right to Refuse Artwork

We reserve the right to refuse any order containing artwork or text that we reasonably believe:

• infringes copyright;
• infringes trademarks;
• is defamatory;
• contains hate speech;
• promotes discrimination;
• is obscene or offensive;
• promotes illegal activity;
• breaches applicable law.

We are under no obligation to explain our decision.

Where appropriate, a refund may be issued if production has not commenced.

15. Artwork Storage

To make repeat ordering easier, we may securely retain artwork associated with previous orders.

Artwork may be stored for customer convenience and future reorders.

If you would like your artwork permanently deleted, please contact us at admin@stikaroo.co.uk.

Deletion requests will be processed unless we are legally required to retain information.

16. Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

We take reasonable care to ensure that all prices are accurate at the time they are published.

Occasionally pricing errors may occur. If we discover an error before your order enters production, we reserve the right to:

• correct the price;
• contact you to confirm whether you wish to proceed; or
• cancel the order and issue a full refund.

Prices shown on our website do not include delivery charges unless expressly stated.

Delivery charges are calculated during checkout before payment is taken.

If Stikaroo becomes VAT registered in the future, prices will be displayed in accordance with UK tax legislation.

17. Payment

Payment is required in full before production begins.

Payments are processed securely through Shopify and its authorised payment providers.

Depending on availability at checkout, payment methods may include:

• Visa
• Mastercard
• Maestro
• American Express
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Klarna
• Other payment methods supported by Shopify

We do not store or have access to your payment card details.

Orders will not enter production until payment has been successfully authorised.

18. Promotional Codes & Discounts

From time to time we may offer:

• promotional discounts;
• voucher codes;
• seasonal offers;
• introductory discounts;
• loyalty rewards.

Unless otherwise stated:

• only one promotional code may be used per order;
• promotional codes cannot be exchanged for cash;
• discounts cannot be applied retrospectively;
• promotions may be withdrawn at any time;
• promotional codes may exclude certain products or services.

Where misuse or fraudulent use of promotions is suspected, we reserve the right to cancel the order.

19. Production Times

Estimated production times are displayed throughout our website.

These estimates are provided for guidance only.

Production times may vary due to:

• seasonal demand;
• unusually high order volumes;
• stock availability;
• artwork amendments;
• proof approval delays;
• equipment maintenance;
• supplier delays;
• events beyond our reasonable control.

Production does not normally begin until:

• payment has been received;
• artwork has been supplied where required;
• any proofs have been approved.

Estimated production times do not include delivery times.

20. Changes to Orders

If you need to amend an order, please contact us immediately by emailing admin@stikaroo.co.uk.

We will always try to accommodate changes before production begins.

However, once production has started we may be unable to:

• change artwork;
• amend quantities;
• alter delivery addresses;
• change materials;
• cancel personalised products.

Any changes requested after production has commenced may incur additional costs.

21. Delivery

We deliver throughout the United Kingdom using trusted courier and postal services.

Estimated delivery dates shown during checkout are estimates only and are not guaranteed unless a guaranteed delivery service has been specifically purchased.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• adverse weather;
• courier disruption;
• industrial action;
• customs procedures;
• transport delays;
• public holidays.

We cannot accept liability for delays caused by delivery companies once your order has been dispatched.

Risk in the goods passes to you upon delivery.

Ownership of the goods transfers once payment has been received in full.

22. Delivery Addresses

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

We cannot accept responsibility for deliveries delayed, lost or returned due to incorrect or incomplete address information supplied by the customer.

Where returned parcels incur additional postage charges, these costs may be payable before redelivery.

23. Missing, Lost or Damaged Deliveries

If your order:

• has not arrived within a reasonable period;
• appears to have been lost;
• arrives visibly damaged; or
• is incomplete,

please contact us as soon as possible.

We may ask for:

• your order number;
• photographs of damaged packaging;
• photographs of the product;
• any information required by the delivery carrier.

We will work with the courier to investigate and, where appropriate, arrange a replacement or refund.

24. International Orders

Where we accept orders outside the United Kingdom, customers are responsible for ensuring that products may legally be imported into their destination country.

International customers are responsible for:

• customs duties;
• import VAT;
• local taxes;
• customs clearance charges;
• other government fees.

These charges are not included within the purchase price unless expressly stated.

We cannot accept responsibility for delays caused by customs authorities.

25. Cancellation Rights

For non-personalised products, eligible consumers may cancel their order in accordance with the Consumer Contracts Regulations 2013 and our Returns & Refund Policy.

For personalised products, the statutory right to cancel after ordering does not apply once production has begun because the goods have been manufactured to your specifications.

This does not affect your legal rights where goods are faulty, damaged or not as described.

26. Returns

Our Returns & Refund Policy forms part of these Terms.

In summary:

Non-personalised products

Eligible products may be returned within the period stated in our Returns & Refund Policy provided they remain unused and in a resaleable condition.

Personalised products

Personalised goods cannot normally be returned because they have been manufactured specifically for you.

Exceptions apply where products:

• are faulty;
• are damaged;
• have been incorrectly manufactured;
• do not match the order placed.

27. Faulty Products

If you believe your order is faulty or incorrectly manufactured, please contact us promptly.

Where appropriate we may request photographs before asking for products to be returned.

If a manufacturing fault is confirmed, we may:

• repair the product where appropriate;
• replace the product;
• reprint the order; or
• issue a refund.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

28. Customer-Supplied Information

We print using the information supplied by our customers.

We cannot accept responsibility for errors in customer-supplied:

• spelling;
• grammar;
• punctuation;
• addresses;
• ingredients;
• legal declarations;
• QR codes;
• barcodes;
• telephone numbers;
• email addresses;
• URLs;
• social media usernames.

Customers are responsible for checking all information before submitting an order.

29. QR Codes & Barcodes

Where products include QR codes or barcodes supplied by the customer, it is the customer's responsibility to ensure they function correctly before ordering.

Stikaroo cannot guarantee the functionality of customer-generated QR codes or barcodes and accepts no responsibility for losses arising from incorrect or non-functioning codes supplied within customer artwork.

30. Low Resolution Artwork

Poor-quality artwork may produce poor-quality printed results.

By uploading artwork that falls below recommended print standards, you accept responsibility for any resulting loss of image quality.

Where practical, we may notify you if artwork appears unsuitable for printing, but we are not obliged to inspect every uploaded file.

31. Product Variations

Because our products are manufactured using commercial printing processes, slight variations may occur between different production runs.

Variations may include:

• colour;
• laminate finish;
• cutting position;
• material thickness;
• adhesive characteristics;
• surface texture.

These variations are considered normal manufacturing tolerances and do not constitute defects.

32. Product Use

Customers are responsible for ensuring that products are suitable for their intended application.

Environmental conditions such as:

• moisture;
• sunlight;
• chemicals;
• heat;
• cleaning products;
• outdoor exposure;
• application surfaces;

may affect product performance.

Unless specifically stated, no warranty is given that a product is suitable for a particular application.

33. Business Customers

The following clauses apply where you purchase Products on behalf of a business.

You confirm that:

• you have authority to enter into this agreement on behalf of the business;
• the information supplied to us is accurate;
• any artwork supplied has been authorised for use.

Except where prohibited by law, our total liability to business customers shall not exceed the value of the order giving rise to the claim.

We shall not be liable for any indirect or consequential loss including, but not limited to:

• loss of profit;
• loss of revenue;
• loss of contracts;
• loss of business opportunity;
• loss of anticipated savings;
• loss of goodwill;
• loss of reputation;
• interruption to business.

34. Consumer Rights

Nothing in these Terms excludes or limits any rights you have under:

• the Consumer Rights Act 2015;
• the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
• the Consumer Protection Act 1987;
• any other applicable consumer protection legislation.

Where there is any conflict between these Terms and your statutory rights, your statutory rights will prevail.

35. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot legally be excluded under UK law.

Subject to the above, our total liability arising from any order shall not exceed the total amount paid by you for the Products giving rise to the claim.

We shall not be responsible for:

• indirect or consequential losses;
• loss of business;
• loss of profits;
• loss of revenue;
• loss of anticipated savings;
• damage arising from incorrect application of Products;
• damage caused by misuse or improper storage;
• customer errors contained within supplied artwork.

36. Product Application

Unless expressly stated otherwise, customers are responsible for determining whether a product is suitable for its intended purpose.

Stikaroo cannot guarantee product performance where products are applied to unsuitable surfaces or exposed to conditions outside their intended use.

Customers should test products for suitability where appropriate before large-scale application.

37. Intellectual Property

All website content, including but not limited to:

• photographs;
• graphics;
• icons;
• product descriptions;
• logos;
• branding;
• layouts;
• downloadable content;
• design tools;

remains the intellectual property of Stikaroo or its licensors.

No content may be copied, reproduced, distributed or reused without our prior written permission.

This clause does not affect ownership of customer-supplied artwork.

38. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• maintenance;
• software updates;
• security improvements;
• server issues;
• telecommunications failures;
• events beyond our reasonable control.

We accept no liability for temporary interruptions to website availability.

39. Third-Party Services

Our website may integrate with or link to third-party services including payment providers, delivery companies and social media platforms.

We are not responsible for the content, security or privacy practices of third-party websites or services.

Your use of those services is governed by their own terms and policies.

40. Data Protection

We process personal information in accordance with:

• UK General Data Protection Regulation (UK GDPR);
• Data Protection Act 2018.

Details of how we collect, use and protect personal information are contained within our Privacy Policy.

By placing an order you acknowledge that your information will be processed in accordance with that policy.

41. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such delay results from circumstances beyond our reasonable control.

These may include, but are not limited to:

• severe weather;
• flooding;
• fire;
• power failures;
• internet outages;
• industrial disputes;
• shortages of raw materials;
• equipment failure;
• pandemic or epidemic;
• government restrictions;
• acts of terrorism;
• war;
• civil unrest;
• courier disruption.

Where possible we will keep customers informed and resume performance as soon as reasonably practicable.

42. Complaints

If you are dissatisfied with any aspect of our products or service, please contact us as soon as possible.

Email: admin@stikaroo.co.uk

We aim to investigate complaints fairly and respond as quickly as possible.

43. Notices

Where these Terms require written notice, communication by email is acceptable.

Any notice sent to:

admin@stikaroo.co.uk

shall be deemed received on the next Working Day after transmission unless evidence shows otherwise.

44. Assignment

We may transfer or assign our rights and obligations under these Terms where this does not reduce your legal rights.

You may not transfer your rights or obligations without our prior written consent.

45. Severability

If any provision of these Terms is found by a court to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

46. Waiver

Any failure by Stikaroo to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights.

47. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Returns & Refund Policy;
• Cookie Policy (where applicable);

constitute the entire agreement between you and Stikaroo relating to your purchase.

48. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also bring proceedings in Scotland or Northern Ireland where applicable under UK law.

If you are purchasing on behalf of a business, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.

49. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Stikaroo
81 Trumpet Terrace
Cleator
Cumbria
CA23 3DX

Email: admin@stikaroo.co.uk

50. Related Policies

The following policies also apply to your use of our website and services and should be read alongside these Terms:

• Privacy Policy
• Returns & Refund Policy
• Cookie Policy
• Website Terms of Use
• Acceptable Use Policy (where applicable)

The latest versions of these policies are available on our website.